Shipping policy
Shipping Policy
At Present Play Co., every sensory mix is thoughtfully handcrafted and packaged in small batches with care. We appreciate your support of our small business and are committed to getting your order to you as quickly as possible.
Processing Time
Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).
During new collection launches, seasonal releases, or high-volume periods, processing times may be slightly extended. If this occurs, we will communicate any significant delays as soon as possible.
Shipping Methods
We currently offer the following shipping options within the United States:
Standard Shipping
- Shipped via USPS Ground Advantage or UPS Ground
- Estimated delivery: 3–7 business days
Express Shipping
- Shipped via USPS Priority Mail or UPS 2nd Day Air (based on availability)
- Estimated delivery: 1–3 business days
Shipping rates are calculated at checkout based on your order weight, shipping method selected, and destination.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Local Pickup
We proudly offer FREE local pickup for customers in the Orlando, Florida area.
If you select Local Pickup at checkout:
- You will receive an email when your order is ready.
- Pickup instructions, including the pickup location and available times, will be provided in that email.
- Most local pickup orders are ready within 1–3 business days.
Shipping Delays
While we work hard to ship every order promptly, delivery times are estimates and are not guaranteed.
Present Play is not responsible for shipping delays caused by:
- USPS or UPS carrier delays
- Severe weather
- Natural disasters
- Holidays
- Incorrect or incomplete shipping addresses provided at checkout
If a package is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery (or the expected delivery date for lost packages) at hello@presentplayco.com
Please include:
- Your order number
- Photos of the damaged package and product (if applicable)
- A brief description of the issue
We'll work with you to find the best resolution as quickly as possible.
Questions?
If you have any questions regarding your order or shipping, we'd love to help.
Email: hello@presentplayco.com
Thank you for supporting Present Play Co. We can't wait for your little one to explore, create, and grow through meaningful play!